17+ Best Cloud Telephony Providers In India

What:

This article list contains cloud telephony providers in India. It provides information on over 17 cloud telephony provider companies and offers insights into their distinctive features and cost ranges.

Why:
To assist readers in discovering a suitable cloud telephony provider in India based on individual and business requirements.

What is Cloud Telephony?

Cloud telephony is a unified communication service. Cloud telephony enables business phone systems to operate through an internet connection. According to the experts from CDR Engineers Australia, It is also known as hosted telephony or cloud-based telephony, which facilitates both businesses and individuals to make and receive calls over the Internet instead of traditional phone lines.

How does Cloud Telephony work?

Cloud telephony organizes and routes calls via the Internet and cloud-based servers. The analog voice signals are transformed into digital data packets and sent over the internet

Cloud Telephony Providers In India

Cloud telephony is getting popular in India due to its affordability, ability to expand, and convenience for remote work. It is reliable and simple to set up. Moreover, India’s push for digital technology like cloud telephony is also driving its popularity.

Here is a list of 17+ cloud telephone providers in India. Let’s learn about their unique features and pricing.

CallHippo

CallHippo is a VoIP company with a presence in over 100 countries and over 5,000 loyal customers.

Their unique service/features:

1. Offers integration with ZohoBooks, Freshdesk, Slack, and more to increase productivity.
2. It also generates call reports to check on team targets.
3. The paid plans offer an additional free number, call reminders, conference calling, call tagging, and other add-ons.

Pricing: CallHippo Free Basic Plan is just ₹1300 per user per month.

Knowlarity

Knowlarity is a cloud telephony provider with AI-powered Speech Analytics and video communication platforms. It is trusted in over 65 countries with over 6,000 businesses.

Their service/unique features

1. Knowlaity offers automated outbound calls with pre-recorded messages.
2. Knowlarity’s auto dialer helps increase agent productivity.
3. It ensures quality lead generation with missed call services.
4. It also tracks agents’ performance with an analytics dashboard for end-to-end monitoring.
5. The paid plan offers a 7-day free trial.

Pricing: The knowlarity price plan starts from ₹1500 onwards. 

MyOperator

MyOperator is a cloud telephony provider established for businesses to improve customer communication and call handling. It offers services in 97 countries and has over 7,000 loyal customers.

Their unique services/features

1. MyOperator offers multi-call answering with IVR.
2. It also features easily recognizable vanity numbers to increase brand recall value.
3. The paid plan offers a 3-day free trial period.

Pricing: MyOperator price plan starts at ₹2499 per month

Exotel

Exotel is a connected customer conversation platform. They have been powering over 7,000 businesses in over 60 countries.

Their unique services/features

1. Exotel offers an 1800 series of Toll-Free numbers free of charge.
2. It also provides bulk SMS broadcasting services.
3. The paid plan offers a 7-day free trial period. In a trial, you receive 1000 free credits that can be used to make calls and send SMS.

Pricing: Exotel offers its service at a starting price of ₹9,999 for 5 months.

Calilio

Calilio is a business phone system designed to streamline your business communication.

Their services/unique features

1. It offers mobility, reduced costs, and cutting-edge VoIP features such as video conferencing, voicemail-to-email, call forwarding, and call monitoring.
2. The VoIP phone system also allows multiple users to share a single virtual phone number, making it reliable for all sizes of businesses.
3. Offers Enterprise plans for large businesses and enterprises.

Pricing: Calilio offers its service for $15 to $35 per month per user, according to the subscription plan.

Ameyo

Ameyo is a cloud telephony provider that creates customer experience memories for over 7,100 brands across more than 60 countries.

Their unique services/features

1. Ameyo maintains customers’ privacy by masking numbers, call histories, recordings, etc.
2. It also offers a click-to-call feature for instant dialing.
3. It also reduces agents’ average handling time with a unified agent desktop, as they won’t need to switch between screens.
4. It is also integrated with popular CRMs and HelpDesk software.

Pricing: Pricing is provided as per request.

Nextiva

Nextiva is a connected communication company. Nextiva has been providing its service to more than 100,000 companies across the globe.

Their services/unique features

1. Nextiva features call routing, call recording, and call management.
2. Nextiva also facilitates a call list management system.
3. It conducts regular third-party audits, including in white hat hacker communities, with 24/7 monitoring.

Pricing: Nextiva offers its service for $18.95 to $32.95 per user per month.

Pulse

Pulse ventured into India as an Internet telephony service provider and internet service provider in 2003. DOT(Department of Telecommunication) licensed Pulse as an authorized service provider to offer VoIP services.

Their services/unique features

1. Pulse allows complete privacy by masking phone numbers.
2. It offers unlimited calling using VoIP, prepaid talk time, and wholesale plans.
3. It also uses the voicemail-to-email feature to send wave audio files to an email.
4. Pulse compliance with HIPAA is ISO 27001:2013 certified.

Pricing: Pricing is provided as per the request.

Servetel

Servetel is a cloud telephony service company. Servetel has been trusted by popular brands like Honda, Godrej, and so on.

Their services/unique features

1. Servetel uses IVR to resolve queries automatically.
2. It also collects feedback with its quick missed call service.
3. It also saves customers from junk calls by filtering ‘Do No Call’ numbers.
4. Servetel provides 10 days of a free trial. which includes personalized IVR greetings, ₹1500 worth of call and SMS service, and access to different cloud telephony solutions

Pricing: The price is provided as per the request.

Cloudconnect

Cloudconnect is India’s first DOT(Department of Telecommunication)-licensed B2B Virtual Network Operator.

Their unique services/features

1. Cloudconnect provides a single virtual number for secure conference dial-ins and better business identification.
2. Cloudconnect features low maintenance costs for hardware.
3. It also offers instant sharing of text messages and attachments with callers.
4. It also redirects the calls to agents to reduce query time.

Pricing: Prices are quoted as per the request.

Zadarma

Zadarma has been an international company providing telecommunication services since 2006. This company has over 2,000,000 registered users in over 160 countries worldwide.

Their services/unique features

1. Zadarma offers call routing and IVR/voice recognition.
2. It also offers call monitoring, a virtual call center, and CRM integration.
3. It also features Email Support, Inbound Reporting, Outbound Reporting, SIP Trunking, and Multiple Scripts.

Pricing: Zadarma provides the price at $0 per 5 users per month, $44 per 10 users per month, and $88 per 20 users per month.

Grasshopper

Grasshopper is another leading telephony provider that has been serving over 400,000 registered users and continues growing.

Their services/unique features

1. Grasshopper hires toll-free numbers to grow enterprises.
2. It offers call monitoring with IVR/Voice Recognition.

Pricing: This cloud telephony service offers its service at a starting price of $29 per month.  

Microtel

Microtel is a venture of Crayons World Technology, a well-known provider of website development, digital certificates, and many more.

Their services/unique features

1. Microtel offers multiple call dials to increase the productivity of an agent.
2. Microtel features integration for third-party apps, websites, CRMs, and ERPs.
3. Bulk messaging can be scheduled by predefining the time and date.
4. Microtel uses the text-to-speech feature to play the converter text in audio format.

Pricing: Prices are provided as per request.

Mcube

Mcube is a unified omnichannel solution for cloud telephony services. Mcube has satisfied more than 3,500 businesses with its service in over 20 years of market existence.

Their services/unique features

1. Mcube enhances customer service with IVR, call routing, call recording, and analytics.
2. It provides uptime, data security, and robust compliance features.
3. This enhances reliability and adherence to telecommunication.
4. It offers the feature of routing customer calls based on the keywords heard by the caller without human intervention

Pricing: Prices are to be provided as per request.

OpenPhone

OpenPhone is a cloud telephony provider company.  This telephony provider has been trusted by over 25,000 businesses.

Their services/unique features

1. OpenPhone offers end-to-end web app solutions.
2. OpenPhone is reliable for SMEs, new businesses, agencies, and big corporations.

Pricing: It offers its service at a starting price of $10 per user per month.

Ozonetel

Ozonetel is a cloud telephony provider founded in 2007 to offer a secure, cloud-based communication solution.

Their services/unique features

1. Ozonetel offers complex APIs for custom solutions without coding.
2. It also provides a quickly customized IVR using a user-friendly drag-and-drop interface.
3. It routes calls received after hours to operators working other shifts, voicemails, or an IVR.
4. It integrates modern social networks like Facebook, WhatsApp, etc.

Pricing: Pricing is provided as per request.

Office 24by7

Office24by7 is a unique office automation solution with an intelligent CRM.

Their services/unique features

1. Office24by7 monitors agent performance, including attendance and duration. 
2. It offers changes in greeting messages as per client requirements.
3. Office24by7 provides features to create an audio file from text and also use that for the IVR menu.
4. This provider also has multi-level IVR which allows calls to be routed to agents without human assistance.

Pricing: Prices are provided as per request.

Tenfold

Tenfold is a VoIP company with a presence in more than 100 countries. It has been providing services to big brands like Disney, UPS, HP, and many more.

Their services/unique features

1. Tenfold maintains a record of employee-customer communication to enhance service.
2. It also displays feedback in real-time.

Pricing: Prices are to be provided as per request.

What features to look for in a cloud telephony provider?

Here are some features to look for if you want to switch to a cloud telephony provider.

Call forwarding and routing

Call forwarding and routing redirect the incoming call to a suitable recipient. This is a core characteristic of cloud telephony.

IVR (Interactive Voice Response)

IVR systems give callers a self-service menu to browse through options. Through this, it receives caller information and routine calls in accordance with the rules and delivers an automated response.

Call recording and monitoring

Call recording and monitoring allow the recording of all incoming and outgoing calls. This helps in quality control, compliance, and training purposes.

Voicemail and Voicemail-to-email

The function gives you the ability to listen to voicemail at any time. Thanks to this function, important messages won’t be missed.

Virtual Receptionist

Virtual receptionists automatically attend the calls. This includes welcoming callers, answering their questions, and helping with call routing.

Tools for collaboration and conference calls

Cloud technology has made remote teamwork easier and more accessible. Cloud Telephony has made video conferences, screen sharing, audio conferences, and document collaboration possible no matter where the team members are physically located.

SMS and MMS messaging capabilities

SMS and MMS messaging allow organizations to send and receive text messages. This increases client engagement and response rates. It also offers a practical communication method to share information quickly.

Conclusion

Cloud telephony not only provides the facility of calling but also other facilities such as call forwarding and routing, SMS and MMS messaging capabilities, conference calls, virtual receptionists, and so on. Cloud telephony operates through the internet, which benefits in wide cost reductions, improved adaptability, and improved company performance. The aforementioned cloud telephony providers are some of the best providers in India. You can choose any suitable telephony provider from the list and boost your business productivity and customer service. 

Miska is a professional blogger who has written informative pieces of content Miska.co.in various industries Like the healthcare industry, the latest advancements in education, Health, technology, social media practices, the latest trends, and so on.

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